FAQs

We operate on a collaborative and allied model of healthcare. Consultations are designed to be in compliments to, not in competition with, conventional Western Medicine. We recognize that each medical and healthcare system has its time, place, and emphasis in a patient’s health journey.

Acupuncture at Lotus Palm has evolved into a disciplined system of prescriptive point stimulation. By utilizing the principles of Chinese medicine diagnostic theory and methods, and individualised prescription of Acupuncture points is determined. With the administration of fine, sterile needles at these precise locations, we are able influence the body's healing response to affect therapeutic outcomes for many chronic and acute conditions.

AHPRA registration is our hallmark of professional accountability. It ensures that your care is managed by practitioners who adhere to rigorous national standards of safety, conduct, best practice and clinical excellence in the delivery of Chinese Medicine and Acupuncture.

There are treatment options within a Chinese medicine framework to provide clinical support for respiratory disorders, including Rhinitis, Sinusitis, Cough and Allergy, as well as dermatological issues such as Acne, Eczema and Psoriasis. We help manage symptoms while addressing the constitutional drivers of these conditions to restore balance and improve the quality of life.

Rather than off-the-shelf supplements, we use unique methods of diagnosis to form a treatment prescription tailored to your specific health concerns. These hallmark herbal treatments draw on a foundation over 3,000 years of written history which remain clinically effective today.

We are happy to offer services and accept referrals for WorkCover and TAC eligible patients. This includes our Specialist Tactile Therapy—please contact the clinic directly to discuss your particular requirements and a clinician will reach out to arrange appropriate care for your circumstances.

While the initial consultation requires 75 to 90 minutes to best inform diagnosis and treatment, return consultations are generally 45 minutes in duration. Shorter or extended consultations are available, however this is under advice and approval from your treating clinician. This ensures focused, relevant and appropriate healthcare which is informed by your health consultation.

Tuina is a hallmark treatment modality of Traditional Chinese Remedial Massage. It is a functional, manual intervention designed to support structural integrity while improving motor function and physical recovery. An experienced and skilled practitioner can also induce a state of deep relaxation while smoothing the flow of Qi and facilitating a state of peace. 

Yes, Private Health Rebates are available at Lotus Palm. We focus on achieving tangible clinical outcomes that align with holistic healthcare frameworks recognised by most major health funds. It is advisable that you check your specific extras cover directly with your health fund provider. If Chinese herbal medicine is advised in your treatment or, you wish to consider this in your treatment plan; then please ask your health fund directly if this is included in your cover.

While these services may of course be requested, their inclusion in your treatment is subject to a clinical health assessment. Ultimately, the decision on which treatments are most appropriate for inclusion into your treatment plan rests with your treating clinician to ensure the highest safety and efficacy of treatment outcomes.